Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Scent Reserve. Please review our shipping policy below.

All orders are processed within 3-5 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended.

Shipping costs are calculated and displayed at checkout.

Any free shipping promotions or shipping thresholds will be clearly displayed on our website.

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates:

Delivery times are estimates only and are not guaranteed.

If tracking is available for your shipment, tracking information will be provided once your order has been shipped.

Customers are responsible for providing accurate shipping information at checkout.

Scent Reserve is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Once a package has been handed to the shipping carrier, Scent Reserve is not responsible for shipping delays caused by the carrier.

If a package is marked as delivered but cannot be located, customers should first:

While we will do our best to assist, Scent Reserve cannot guarantee reimbursement for packages marked as delivered by the carrier.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

We will review the issue and determine an appropriate resolution.

At this time, Scent Reserve ships within the United States only.

For questions regarding shipping or an existing order, please contact us through our Help page or store contact form.